Refund policy
GenZ Trends – Return & Refund Policy
Thank you for shopping with GenZ Trends! We want you to love your purchase. If things don’t go perfectly, here is how we handle returns, refunds, and replacements.
1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is completely different from what you ordered (wrong size or color), we’ve got you covered!
-
What to do: Contact our support team at [genztrends90@gmail.com] within 2 days of delivery.
-
What to include: Please provide your order number and clear photos or a short video showing the damage or the incorrect item received.
-
Our Solution: Once verified, we will happily send you a brand-new replacement completely free of charge, or issue a full refund to your original payment method. Note: Minor cosmetic blemishes, creases, or dents on the outer packaging/shipping box do not qualify for a refund if the item inside works perfectly.
2. Delayed or Lost Packages
We track every order closely. On rare occasions, shipping delays happen.
-
If your tracking status has not updated or your package hasn't arrived within 45 days (for US orders) or 60 days (for most international orders) from the date it left our fulfillment facility, please contact us.
-
We will open an immediate investigation and either resend your items or issue a full refund.
3. Shipping Adjustments & Address Accuracy
Please double-check your shipping information before completing your checkout.
-
GenZ Trends is not responsible for packages that cannot be delivered due to an incorrect, incomplete, or invalid address provided at checkout.
-
If a package is marked as "Delivered" by the postal carrier but you cannot locate it, we recommend checking with your local post office or neighbors. We cannot issue refunds for orders verified as successfully delivered by the carrier.
4. Changing Your Mind
Because we ship directly from our global fulfillment centers to offer you the trendiest items at the lowest prices, we do not offer returns or refunds in such cases.
How to Start a Request
Got a question or need to report an issue? Drop us a line at [genztrends90@gmail.com] with your order number, and our team will get back to you within 24–48 hours!